Privacy Policy
Recoya Co., Ltd. (hereinafter referred to as “we,” “us,” or the “Company”) sets forth the following Privacy Policy (hereinafter referred to as the “Policy”) regarding the handling of information, including personal information, of users of the website “Recoya” (hereinafter referred to as the “Service”) operated by us.
Article 1 (Basic Policy)
We will handle users’ personal information and other information obtained through the Service appropriately and in compliance with the Act on the Protection of Personal Information and other applicable laws and regulations.
Article 2 (Business Information)
- Service Name: Recoya
- Website URL: https://recoya.net
- Operator: Recoya Co., Ltd.
- Address: Matsumoto Building 3F West, 6-20 Kajiyamachi, Akashi-shi, Hyogo, Japan
- Contact: info@recoya.net
Article 3 (Information We Collect)
We may collect the following information in providing the Service.
1. Information directly entered or provided by users
We may collect the following information that users enter, send, or otherwise provide through the Service.
- Nickname, name, and display name
- Email address
- Password
- Phone number
- Inquiry details
- Comments, “Dug It” posts, bookmarks, and other posted or transmitted content
- Information entered when applying for a Store Listing Account (for example: store name, name of the person in charge, email address, phone number, official website URL, official social media account, and any other information specified by us)
- Contact person information and other information containing personal information provided by a Listed Store User when applying for a Store Listing Account or editing store information
- Any other information that we specify as being collected through the Service
2. Information automatically collected when using the Service
We may automatically collect the following information in connection with users’ use of the Service.
- IP address
- Browser type, OS, and user agent
- Referrer URL
- Pages viewed, viewing date and time, time spent, click history, and other access logs
- Cookies, local storage, and other similar identifiers
- Login history and operation history
- Device information
- Information necessary to prevent unauthorized access or ensure security
3. Information related to external services that may be collected or transmitted
Information relating to users may be transmitted to providers of external services through embedded content, access analytics, or other functions involving external services.
Article 4 (Purposes of Use)
We use the information we collect for the following purposes.
1. To provide and operate the Service
- To accept registrations for the Service, verify identity, and authenticate logins
- To provide functions for users, functions for listed stores, and other features of the Service
- To provide functions that allow users to post, save, and browse content on the Service
- To display, edit, manage, and reflect listed store information
2. To apply for, review, and manage Store Listing Accounts
- To accept applications for Store Listing Accounts
- To confirm whether an applicant has the proper authority to operate or manage the relevant listed store
- To verify identity, communicate, conduct additional checks, and review applications
- To issue, transfer, suspend, revoke, and otherwise manage Store Listing Accounts
- To prevent impersonation, fraudulent applications, and other unauthorized use
3. To respond to inquiries
- To respond to inquiries, applications, requests, opinions, and complaints from users
- To provide necessary communications, notices, and identity verification
4. To improve and analyze the Service
- To understand and analyze usage of the Service
- To improve the content, functions, display, and usability of the Service
- To address defects, respond to failures, and improve quality
5. To ensure security and respond to violations of rules
- To detect, prevent, and respond to unauthorized access, unauthorized use, impersonation, spam, and other improper conduct
- To respond to conduct that violates the Terms of Use or other rules
- To respond to troubles, disputes, and infringement of rights
6. To contact and notify users
- To notify users of important information regarding the Service, maintenance information, specification changes, and similar matters
- To provide necessary communications for the operation of the Service
7. To comply with laws and for related purposes
- To respond in accordance with laws and regulations or requests from government authorities
- For purposes incidental to the above purposes of use
Article 5 (Verification Relating to Store Listing Account Applications)
In order to verify applications for Store Listing Accounts, we may refer not only to information provided by applicants, but also to the relevant listed store’s official website, official social media accounts, publicly available contact information, and other publicly available information.
We may also verify identity or authority, as necessary, by telephone, email, direct message, or other means.
Article 6 (Use of Cookies, etc.)
We may use cookies and similar technologies in order to improve the convenience of the Service, understand usage, maintain login status, ensure security, and otherwise operate the Service.
Users may refuse to accept cookies by changing their browser settings; however, in such cases, some functions of the Service may become unavailable.
Article 7 (Use of Access Analytics Tools, etc.)
We may use access analytics tools in order to understand how the Service is used and to help improve the Service.
These tools may collect user information through cookies and similar technologies.
Examples of access analytics tools used by us:
- Google Analytics
- Google Search Console
- Google Tag Manager
For information collected by these tools and how such information is used, please refer to the privacy policies or terms of use of the respective providers.
Article 8 (External Services and Embedded Content)
The Service may include embedded content, map displays, video displays, social media links, and other functions provided by external services.
When such external services are used, information relating to users may be transmitted to the providers of those external services.
Examples of external services that we may use or embed include:
- Google Maps
- YouTube
- Threads
- X
- Gravatar
- Other external services used by us
Please refer to the privacy policies and other terms of the respective service providers regarding the handling of information by external services.
Article 9 (Comment Function)
When users submit comments or similar content through the Service, we may collect, in addition to the information displayed in the comment form, the user’s IP address and browser information for spam prevention, fraud prevention, or security purposes.
We may use spam detection services or other external services in relation to comment content or related information.
Article 10 (Notes on Media and Image Uploads)
When users upload images or other media to the Service, such data may contain location information or other unintended information.
Users are responsible for deleting or processing such information as necessary before uploading the data.
Article 11 (Provision to Third Parties)
We will not provide users’ personal information to third parties except in the following cases:
- Where the user has given consent
- Where required by law
- Where necessary for the protection of a person’s life, body, or property and it is difficult to obtain the user’s consent
- Where particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the user’s consent
- Where it is necessary to cooperate with a national government agency, local government, or a person commissioned by such entity in executing duties prescribed by laws and regulations, and obtaining the user’s consent may impede the execution of such duties
- Where otherwise permitted by law
Article 12 (Outsourcing)
We may outsource all or part of the handling of personal information to external contractors to the extent necessary to achieve the purposes of use.
In such cases, we will appropriately select and supervise such contractors as necessary and appropriate.
Article 13 (Retention Period)
We retain collected information for the period necessary to achieve the purposes of use or for the period required by law.
After the retention period has expired or the purpose of use has been fulfilled, we will delete, anonymize, or take other necessary measures in an appropriate manner unless retention is required by law.
However, the following information may continue to be retained to the extent necessary for operation:
- Comments and their metadata
- Member registration information
- Store Listing Account application information and review / verification records
- Information necessary to respond to rule violations, prevent unauthorized use, or handle troubles
- Information required to be retained by law
Article 14 (Security Control Measures)
We will implement necessary and appropriate security control measures against risks such as leakage, loss, damage, unauthorized access, and other risks relating to personal information.
Article 15 (Users’ Rights)
Users may, in accordance with applicable laws, request disclosure, correction, addition, deletion, suspension of use, and other actions regarding their personal information held by us.
If you wish to make such a request, please contact us through the contact point set forth in Article 18.
We will verify the identity of the requester and respond appropriately in accordance with applicable laws.
Please note that there may be cases where we are not legally obligated to respond or where we are unable to comply with a request.
Article 16 (Information of Minors)
If a minor uses the Service, the minor shall do so after obtaining the consent of a legal representative where necessary.
Article 17 (Changes to this Policy)
We may revise this Policy as necessary.
The revised Policy shall become effective when posted on the Service or from any separate effective date specified by us.
Article 18 (Contact Information)
For inquiries regarding this Policy, requests for disclosure of personal information, complaints, or other communications, please contact us at the following:
- Operator: Recoya Co., Ltd.
- Email Address: info@recoya.net
- Address: Matsumoto Building 3F West, 6-20 Kajiyamachi, Akashi-shi, Hyogo, Japan
